Cancellation & Refund Policy

For Families
Effective Date: March 2, 2026

At NestWell Nanny Agency, we understand that plans can change. We strive to maintain a fair, transparent, and respectful refund process for all families.

Application & Onboarding Fees

All application and onboarding fees are non-refundable.

Background check fees are also non-refundable, as these services are processed immediately through third-party providers.

Ongoing Service Payments

Within 24 Hours of Payment:
A full refund will be issued if a cancellation request is made within 24 hours of payment.

Within 7 Days of Payment:
A 70% refund will be issued if cancellation is requested within 7 days of payment.

After 14 Days:
Refunds are generally not issued after 14 days. However, requests may be reviewed on a case-by-case basis to determine whether a partial refund may be appropriate.

Cancellation & Refund PolicyFor Nannies
Effective Date: March 2, 2026

At NestWell Nanny Agency, we value transparency and professionalism in all transactions.

Online Courses & Additional Services:

• Within 24 Hours of Purchase: A 100% refund will be issued if cancellation is requested within 24 hours of purchase.

• After 24 Hours: Refunds are generally not issued. However, in special circumstances, partial refunds may be reviewed and considered on a case-by-case basis at the discretion of NestWell Nanny Agency.

Background Checks

All background check payments are strictly non-refundable, as they are processed immediately through third-party providers.

If you have any questions about our Refunds Policy, please contact us by e-mail nestwellteam@nestwellnannyagency.site