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NESTWELL NANNY AGENCY

TERMS & CONDITIONS

Effective Date: September 29, 2026

These Master Terms & Conditions (“Terms”) govern the use of NestWell Nanny Agency’s website and the services provided by NestWell Nanny Agency (“NestWell,” “Agency,” “we,” “us,” or “our”).

By accessing our website, submitting an inquiry or application, purchasing services, or engaging NestWell for placement or consulting services, you (“Client” or “Family”) acknowledge that you have read, understood, and agree to these Terms.

1. WEBSITE USE

NestWell Nanny Agency operates its website at:

https://nestwellnannyagency.site

By accessing or using our website, you agree to comply with these Terms and all applicable laws.

If you do not agree with these Terms, please discontinue use of the website and our services.

2. COOKIES & WEBSITE TECHNOLOGY

NestWell may use cookies and similar technologies to improve website functionality, personalize your online experience, analyze website traffic, and support marketing activities.

Some cookies may be necessary for the website to function properly. Optional cookies may be accepted or declined where applicable.

Third-party services integrated into our website may also use cookies or similar technologies in connection with their services.

3. INTELLECTUAL PROPERTY & WEBSITE CONTENT

Unless otherwise stated, all content appearing on the NestWell website—including text, graphics, logos, images, designs, materials, and other content is owned by NestWell Nanny Agency or its licensors and is protected by applicable intellectual property laws.

All rights are reserved.

You may access and use website content for your personal, non-commercial use in connection with evaluating or using NestWell’s services.

You may not, without prior written permission:

  • Copy or republish NestWell website content;

  • Reproduce, duplicate, or redistribute website materials;

  • Sell, rent, license, or sublicense website content;

  • Modify or create derivative works from NestWell materials; or

  • Use NestWell’s branding, logo, or proprietary materials for commercial purposes.

4. USER COMMENTS & SUBMISSIONS

Certain areas of the website may allow users to submit comments, reviews, feedback, testimonials, or other content.

NestWell does not necessarily review, edit, or approve user-submitted content before it is posted.

Opinions expressed by users belong to the individuals who submit them and do not necessarily represent the views of NestWell Nanny Agency, its employees, agents, or affiliates.

NestWell reserves the right to monitor, edit, restrict, or remove content that we believe is inappropriate, offensive, unlawful, misleading, defamatory, or otherwise violates these Terms.

By submitting content to NestWell, you represent that:

  • You have the right and authority to submit the content;

  • Your submission does not violate another person's intellectual property rights;

  • Your submission does not contain unlawful, defamatory, threatening, offensive, or inappropriate material;

  • Your submission does not improperly disclose another person's private or confidential information; and

  • Your submission is not being used to promote unlawful activities or unauthorized commercial solicitation.

By submitting content, you grant NestWell a non-exclusive, royalty-free right to use, reproduce, edit, publish, and display that content in connection with our business, website, marketing, and services, subject to applicable law.

5. HYPERLINKING TO THE NESTWELL WEBSITE

Government agencies, search engines, news organizations, online directories, and other organizations may link to the NestWell website provided that the link:

  • Is not deceptive;

  • Does not falsely imply sponsorship, endorsement, or approval by NestWell;

  • Does not misrepresent NestWell or its services; and

  • Is appropriate within the context of the linking website.

Other organizations may request permission to link to the NestWell website.

Link requests may be considered from organizations including:

  • Business and consumer information services;

  • Community websites;

  • Professional associations;

  • Online directories;

  • Internet portals;

  • Accounting, legal, and consulting firms;

  • Educational institutions; and

  • Trade organizations.

NestWell reserves the right to approve or deny link requests at its discretion.

Requests may be submitted with the organization's name, contact information, website address, proposed linking pages, and the NestWell pages to which the organization wishes to link.

NestWell does not permit use of its logo, trademarks, or other artwork for linking purposes without prior written authorization.

6. CONTENT LIABILITY

NestWell is not responsible for content appearing on third-party websites that link to or from our website.

Links to third-party websites do not necessarily constitute an endorsement, sponsorship, or approval of those websites or their content.

NestWell reserves the right to request removal of any link to our website that we believe is inappropriate, misleading, offensive, or inconsistent with these Terms.

7. WEBSITE INFORMATION & DISCLAIMER

NestWell makes reasonable efforts to provide accurate and useful information on its website. However, we do not guarantee that all website content will always be complete, accurate, current, or available.

Website content is provided for general informational purposes and should not be considered legal, tax, employment, medical, or professional advice.

To the maximum extent permitted by applicable law, NestWell disclaims warranties and representations relating to the website and its availability.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, death, personal injury, or other liability that applicable law prohibits us from excluding.

8. NESTWELL NANNY AGENCY SERVICES

NestWell Nanny Agency operates as a childcare placement and consulting agency.

Our services may include:

  • Nanny matching and placement;

  • Childcare consulting;

  • Background check coordination;

  • Reference check coordination;

  • Contract and hiring guidance;

  • Nanny-share placements;

  • Newborn Care Specialist (NCS) placements;

  • Household staff placements;

  • Date-night childcare placements; and

  • Ongoing placement support and mediation-style guidance.

Services may vary depending on the package selected by the Family and the specific placement requested.

9. EMPLOYMENT RELATIONSHIP

Unless expressly stated otherwise in a separate written agreement, NestWell Nanny Agency is not the employer of a nanny or other household professional placed with a Family.

The Family is responsible for its employment relationship with the hired caregiver, including applicable:

  • Employment responsibilities;

  • Payroll obligations;

  • Tax obligations;

  • Wage and hour requirements;

  • Employment documentation;

  • Insurance requirements; and

  • Other legal responsibilities associated with employing household staff.

NestWell may provide general guidance and resources but does not assume the Family's legal or financial responsibilities as an employer.

10. PRICING & PAYMENT

NestWell accepts Stripe as a required payment method. Venmo may be accepted on a case-by-case basis.

Available payment arrangements may include weekly or monthly installment plans for qualifying services.

Installment arrangements may typically range from $35 to $450 per month, depending on the service and payment arrangement.

All fees, promotional pricing, and payment arrangements must be agreed upon before services are initiated.

Intake, onboarding, and search activation fees are generally non-refundable once the Family profile has been created and administrative processing has begun.

Promotional pricing is available only during the stated promotional period and is subject to these Terms.

11. REFUND & CANCELLATION POLICY

A. Non-Refundable Fees

The following fees are non-refundable once the applicable service has begun:

  • Family intake and application fees after the Family profile has been created;

  • Onboarding and search activation fees after processing has begun; and

  • Background screening fees once a Checkr link has been issued or screening has begun.

B. Ongoing Service Fee Refund Schedule

Service Fee Refund Schedule

  • Within 24 hours of purchase: Eligible for a 100% refund of the service fee.

  • Within 7 days of purchase: Eligible for a 70% refund of the service fee.

  • After 14 days: Refunds are generally not issued due to active candidate sourcing and vetting.

  • After 30 days: No refunds will be issued under any circumstances.

Replacement searches may be offered at the sole discretion of NestWell and are limited to one (1) per package, depending on the situation.

Approved refunds may take up to 30 days to be processed and returned to the original payment method.

All refund requests must be submitted in writing via email.

C. Scheduled Service Cancellation

For any scheduled NestWell placement or care service including nanny and childcare services, household staffing, Newborn Care Specialist services, and other applicable care placements 7+ days' notice generally does not result in an additional cancellation payment.

With less than 7 days' notice, a cancellation fee of approximately 3 days of scheduled pay will apply, depending on the applicable agreement and circumstances.

Once a Family has selected and scheduled a professional, the Family should provide at least 7 days' notice whenever possible if the services are no longer needed.

NestWell will help ensure that cancellation expectations are clearly communicated between the Family and the selected professional before services begin.

12. BACKGROUND CHECK REQUIREMENT

All nannies and caregivers placed through NestWell Nanny Agency are required to have a background check completed within the previous 12 months.

As part of the NestWell screening standard, placed nannies will receive PACKAGE 3 — COMPREHENSIVE CAREGIVER SCREENING, which includes:

  • Identity Verification

  • SSN Trace

  • County Civil Search — Last 7 Years

  • County Criminal Search — Last 7 Years

  • State Criminal Search — Last 7 Years

  • Federal Criminal Search — Last 10 Years

  • National Criminal Search — Standard

  • Global Watchlist Search

  • Sex Offender Search

  • Motor Vehicle Report

  • Education Verification

  • Employment Verification

  • FACIS Search

  • Personal Reference Verification

  • Professional License Verification

  • Professional Reference Verification

  • Social Media Search

  • Alias Search

WANT TO PURCHASE YOUR OWN BACKGROUND CHECK?

Families, individuals, or employers who would like to conduct an additional or independent background check may purchase one separately from NestWell Nanny Agency.

Available Background Check Packages:

Package 1 — Essential Care Screening: $99
Identity, criminal, driving, and online screening.

Package 2 — Professional Care Screening: $135
Package 1 plus employment verification.

Package 3 — Comprehensive Caregiver Screening: $165
Package 2 plus education, licensing, FACIS, and personal and professional reference verification.

An individually purchased background check is available whether or not you are using NestWell for a nanny placement.

Background check links expire after 7 days. If a link expires before the screening is completed, a new screening may be required and may be subject to the applicable screening fee.

Background and reference checks are screening tools and do not guarantee future conduct, job performance, or suitability.

13. PROMOTIONAL SEARCH FEES

As of September 28, 2026, there are currently no active promotional search fees.

From time to time, NestWell may offer limited-time promotional pricing on select search and placement services. When a promotion is available, the applicable service, promotional price, promotion start date, and expiration date will be clearly listed here.

Promotional pricing is available only during the stated promotional period and is subject to the terms presented at the time of purchase.

Current Promotions: None

14. ONGOING SUPPORT & PAYROLL GUIDANCE

NestWell may provide ongoing placement support, which may include:

  • Monthly placement check-ins;

  • Support regarding household dynamics;

  • General compliance reminders;

  • Background check renewal reminders;

  • Vaccination documentation tracking where applicable; and

  • General payroll guidance.

Payroll-related services may be available at the following rates:

Basic Administrative Payroll Support: $35/month

Full Payroll & Compliance Management: $45/month

Services included in each payroll option may vary and will be communicated before enrollment.

15. LATE PAYMENTS & SERVICE SUSPENSION

A 48-hour grace period applies to payments unless otherwise agreed in writing.

Standard Clients

  • Day 3: $25 late fee;

  • Day 5: Services may be paused until the account is brought current;

  • Day 30: Additional $35 fee and potential termination of services.

High-Profile Families (HPF)

  • 48 hours late: $150 late fee;

  • 10 days late: Additional $300 fee;

  • 30 days late: $500 reconnection fee may be required before services resume.

NestWell reserves the right to suspend services for accounts that remain past due.

16. CONFIDENTIALITY & PRIVACY

NestWell takes the privacy of Families, candidates, children, and household information seriously.

Client and candidate information should be treated as confidential and may only be used for legitimate placement, employment, administrative, or service-related purposes.

High-profile placements may require the Family and/or other parties to sign a separate Non-Disclosure Agreement (NDA) before interviews or placement activities begin.

Families and candidates are expected to protect confidential information obtained through the placement process.

17. SOCIAL MEDIA & CHILD PRIVACY

Families, candidates, and other parties involved in a NestWell placement are expected to respect the privacy of children and household members.

Unauthorized posting or sharing of:

  • Children's photographs or videos;

  • Children's names;

  • Home addresses or locations;

  • Household schedules;

  • Identifying information;

  • Private family information; or

  • Other confidential placement information

may result in termination of services or other action as permitted by applicable law and any applicable agreement.

18. FAMILY RESPONSIBILITY & LIABILITY

The Family is responsible for making its own employment decisions regarding any caregiver it interviews or hires.

NestWell provides placement and consulting services but does not guarantee a caregiver's future conduct, performance, availability, or compatibility with a particular Family.

The Family remains responsible for supervising, managing, and employing any caregiver it hires.

To the maximum extent permitted by applicable law, the Family agrees to indemnify and hold NestWell harmless from claims, damages, losses, or liabilities arising from the Family's employment decisions or from the acts or omissions of a caregiver after placement, except to the extent caused by NestWell's own unlawful conduct or liability that cannot legally be excluded.

19. FALSE STATEMENTS, MISREPRESENTATION & FALSE CLAIMS

The Client/Family agrees that all information provided to NestWell Nanny Agency in connection with an application, intake form, placement, background or reference process, payment, employment matter, or other Agency service must be truthful, accurate, and complete to the best of the Client’s knowledge.

The Client/Family must not knowingly provide false, fraudulent, misleading, or materially incomplete information, or intentionally withhold information that could reasonably affect NestWell’s services or placement decisions. This includes information regarding the Family, household, childcare needs, employment history, references, safety concerns, background information, payment arrangements, or other material matters.

The Client/Family also agrees not to knowingly make, publish, or distribute false or fraudulent statements presented as facts about NestWell Nanny Agency, its owners, employees, representatives, services, or business practices, whether verbally, in writing, online, through social media, reviews, or to third parties.

If knowingly false or fraudulent information or claims are provided or made, NestWell reserves the right to suspend or terminate services and pursue any remedies available under applicable law, including claims for legally recoverable damages, costs, or losses.

Nothing in this section prevents a Client from making truthful statements, expressing a genuine opinion, submitting a good-faith complaint, or reporting suspected unlawful conduct to an appropriate authority.

20. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Before initiating legal proceedings, the parties agree to make a good-faith effort to resolve disputes through communication and, where appropriate, mediation.

Nothing in this section prevents either party from seeking any remedy that cannot legally be waived or restricted.

21. CHANGES TO THESE TERMS

NestWell Nanny Agency reserves the right to modify or update these Terms from time to time.

Updated Terms may be posted on the website or otherwise provided to Clients.

Continued use of NestWell's website or services following an update constitutes acceptance of the revised Terms to the extent permitted by law.

22. AGREEMENT TO TERMS

By accessing the NestWell website, submitting an application, purchasing services, or engaging NestWell Nanny Agency, you acknowledge that you have:

  • Read these Terms;

  • Had the opportunity to review them;

  • Understood the applicable policies; and

  • Agreed to be bound by these Terms.

If you do not agree with these Terms, you should not purchase or continue using NestWell's services.

23. CONTACT & REFUND REQUESTS

For questions regarding these Terms, services, or refund requests, please contact:

NestWell Nanny Agency
Email: nestwellteam@nestwellnannyagency.site

All refund requests must be submitted in writing and will be reviewed according to the applicable refund policy and these Terms.

NestWell Nanny Agency
Professional Childcare Placement & Consulting Services