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Frequently Asked Questions

1. What happens after I submit my Family Intake Form?

Once your intake form is submitted, our team reviews your family's needs, preferences, schedule, and care requirements. We then begin identifying professionals who align with your search criteria and meet NestWell's professional standards.

Our goal is to make the process simple, personal, and efficient while ensuring that every candidate presented is appropriate for your family's needs.

2. What types of caregivers can NestWell help me find?

NestWell offers a variety of childcare and household professionals, including:

  • Full-time and part-time Nannies

  • Live-in and live-out Nannies

  • Mother's Helpers

  • Newborn Care Specialists

  • Postpartum Doulas

  • Special Needs Care Professionals

  • Household Managers

  • Professional Housekeepers

  • Family Cooks and Private Chefs

  • Travel Nannies

  • Temporary and On-Demand Sitters

We work with families to identify the type of professional and schedule that best fits their household.

3. What experience does a NestWell professional need?

Our standard requires candidates to have a minimum of five years of professional experience relevant to the position for which they are being considered.

We focus on experienced, career-level professionals who understand the responsibility that comes with working in a private family home.

4. How does NestWell screen candidates?

Every professional in our network is held to our NestWell vetting standards before being presented to a family.

Our process includes:

  • Verification of professional experience

  • Current CPR and First Aid certification

  • Comprehensive background screening

  • Completion of our 70-question professional assessment

  • Professional reference verification

  • Phone and/or video conversations with references

Our goal is to look beyond the résumé and understand the candidate's experience, professionalism, communication style, and overall suitability.

5. Do you verify professional references?

Yes. We conduct direct phone and/or video conversations with professional references.

References are also required to complete a formal verification form. This allows us to gain a more complete understanding of the candidate's work history, reliability, responsibilities, and experience working with families.

6. What is the Search Activation Fee?

The Search Activation Fee begins the recruitment process specifically for your family. It covers the time and resources involved in sourcing, interviewing, screening, and verifying candidates based on your family's specific needs.

Regular Price: $195
Current Special: $97.50

The Search Activation Fee is non-refundable once your family profile has been created.

7. When does the search officially begin?

Your search officially begins once your Family Intake Form has been completed and the Search Activation Fee has been received.

Our goal is to move quickly while maintaining NestWell's high standards. In most cases, families can expect to receive their Top 10 candidate matches within 24–48 hours of search activation.

For families with urgent childcare needs, rush searches may be available upon request. Depending on the complexity of the search, candidate availability, and specific requirements, some searches may take up to 72 hours.

8. Can I cancel my ongoing service and receive a refund?

Yes. Refunds apply only to eligible ongoing service fees and are based on when the cancellation is requested.

  • Within 24 hours of purchase: Eligible for a 100% refund of the ongoing service fee.

  • Within 7 days of purchase: Eligible for a 70% refund of the ongoing service fee.

  • After 14 days: Refunds are generally not issued because ongoing recruitment, sourcing, and support services may already be underway.

  • After 30 days: No refunds will be issued for ongoing service fees.

Please note: Family intake fees, Search Activation Fees, and background screening fees are non-refundable once the applicable service or screening process has begun.

9. What if the first candidate isn't the right fit?

Finding the right person is about more than checking boxes. If a candidate doesn't feel like the appropriate match for your family, we encourage you to share your feedback with us.

Our team can review your concerns and determine the appropriate next steps based on your search and service agreement.

Replacement searches may be offered at the sole discretion of NestWell, depending on the circumstances and applicable service terms.

10. Does paying the Search Activation Fee guarantee that I will hire a candidate?

No. The Search Activation Fee covers the search and recruitment process, including sourcing and vetting candidates according to your family's needs.

Payment of the fee does not guarantee the hiring of a particular candidate or guarantee that a placement will occur.

Our goal is to present qualified professionals who meet your search criteria so that you can make the final decision about who is the right fit for your family.

11. What background screening do NestWell candidates go through?

Every professional presented through NestWell goes through our comprehensive screening process. Our candidate screening combines the requirements included across all three screening levels to provide families with a thorough review before a candidate is presented.

NestWell Comprehensive Candidate Screening Includes:

  • Identity Verification

  • SSN Trace

  • County Civil Search — Last 7 Years

  • County Criminal Search — Last 7 Years

  • State Criminal Search — Last 7 Years

  • Federal Criminal Search — Last 10 Years

  • National Criminal Search

  • Global Watchlist Search

  • Sex Offender Search

  • Motor Vehicle Report

  • Employment Verification

  • Education Verification

  • FACIS Search

  • Personal Reference Verification

  • Professional License Verification

  • Professional Reference Verification

  • Social Media Search

  • Alias Search

This comprehensive process is part of NestWell's commitment to presenting families with professionals who have been thoroughly screened and verified.

12. Can NestWell provide a background check if I found my nanny on my own?

Yes! You don't have to find your caregiver through NestWell to use our background screening services.

If you've already found a nanny, sitter, mother's helper, household manager, or other caregiver independently, NestWell can provide a stand-alone caregiver background screening.

Families can choose from three screening packages:

Package 1 — Essential Screening: $99
Identity and essential background screening.

Package 2 — Enhanced Screening: $135
Package 1 plus employment verification.

Package 3 — Comprehensive Screening: $165
Everything included in Packages 1 and 2, plus education verification, FACIS Search personal reference verification, professional license verification, and professional reference verification.

This service is available even when NestWell is not handling the recruitment or placement.

13. How do I pay for NestWell services?

Payment for NestWell services is handled through your Family Intake Form via Stripe, our secure online payment processor.

When you complete your intake form and select the service you need, you will be directed to the secure Stripe payment process.

In certain cases, Venmo may also be accepted. If Venmo is available for your specific service, our team will provide the appropriate payment instructions.

Payment options may vary depending on the service being requested. NestWell will confirm the available payment method before processing your service.

Have Additional Questions?

We know every family and every situation is different. If you have a question that isn't answered here, please contact the NestWell team directly.

NestWell Support
Email: nestwellsupport@nestwellnannyagency.site

We're here to help you understand the process, answer your questions, and help you find the right support for your family.